Refund & Cancellation Policy

You can cancel your subscription plans (such as monthly storage or team packages) at any time directly through the 'Billing' section of your dashboard. Cancellations will take effect at the end of the current billing cycle, and you will maintain full access to all features and reports until that date. There are no penalties or termination fees for cancelling.

Purchased credits and non-pilot promotional credits do not expire. The 20 pilot credits and any additional pilot credits approved by an administrator expire when the original or extended pilot period ends; unused pilot credits are then reset to zero.

We offer a 14-day 100% money-back guarantee for unused credits and subscriptions. If you change your mind or are unsatisfied with our platform, you can request a full refund within 14 days of purchase on any package, provided the credits purchased in that transaction remain unused. Used credits are non-refundable, except in the event of documented prolonged system downtime caused by us.

To request a refund, please contact our support team at billing@auditra.app with your transaction details, invoice ID, and account email. Refunds are processed to the original payment method within 5 to 10 business days.